Frequently Asked Questions
Everything you need to know about your Rotofugi order.
How long will it take for my order to ship?
Standard domestic orders are processed within 2-3 business days. Once shipped, you will receive a tracking number via email to monitor your delivery progress.
What is your return policy for apparel?
We accept returns on unworn and unwashed items with original tags attached within 30 days of purchase. Please note that limited edition drops may have specific return restrictions.
Do you offer international shipping?
Yes, we ship our fashion collections worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare fit, as our designer pieces may vary between slim and oversized cuts.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within one hour of placement if you need to make urgent changes.